DRAFT, pending owner approval. Not legal advice. Placeholders in [brackets] must be completed and the text reviewed (ideally by a lawyer) before launch.

Refund Policy

Last updated: [date]

• You can cancel your subscription anytime from the billing portal. You keep access until the end of the current billing period, and you won't be charged again.
• If you're unhappy with your first paid month, email [support email] within [14] days of the first charge for a full refund.
• Yearly plans: email [support email] within [14] days of the first yearly charge for a full refund. After that, yearly charges are non-refundable but you keep access until the end of the year.
• One-time Full Fix Report ($19): because the report is delivered instantly, it is generally non-refundable once unlocked. If the report failed to load, the scan couldn't reach your site, or you were charged twice, email [support email] within [14] days with your Stripe receipt and we'll refund it.
• Renewal charges are generally non-refundable, except where required by law or at our discretion.
• Refunds go back to the original payment method through Stripe and usually appear in 5–10 business days.